Bench marking solutions


Evaluate, compare and improve IT performance. We customize engagements to deliver solutions that meet your business needs. These include:

  • Optimization Solutions
  • Decision Solutions
  • Pricing Solutions
  • Worldwide IT Benchmark Solutions

Benefits
IT Organizations that are interested in optimization are balancing the efficiency, effectiveness, and quality of delivered IT services. Typically, this requires an enterprise to do one or more of the following:
  • Identify opportunities for cost savings
  • Drive out inefficiencies
  • Address demands for operational budget reductions
  • Demonstrate business value of IT
  • Deliver incremental value post-merger or post-acquisition

SG Ideal Solutions 's Approach
SG Ideal Solutions combines a broad assessment of IT services with more detailed benchmarks and compensation analyses in those service areas most likely to present targets for improvement.

The results of both the broad assessments and the detailed benchmarking are analyzed to determine any additional areas for focused data gathering through interviews.

The results of the interviews are used to develop recommendations that can be acted on, measured and that are specific to the client's situation.

The recommendations can take the form of action items, business cases, or detailed project plans depending on the needs of the client.

Broad assessments are performed on enterprise wide support functions and IT management processes. Detailed benchmarks may be performed in service areas such as midrange computing, ERP computing, desktop services, and application development.

Your Results
  • Development of appropriate measurements for continuous management of your IT environment
  • Organization of human capital into the most-effective structure
  • Alignment of IT budgets and investments with the IT strategy and business plans
  • The value and contribution of IT is clear, refined, and communicated
  • Cost savings are identified along with a specific plan for recovery of unnecessary spend

Benefits
To make better decisions, IT organizations must balance efficiency and effectiveness of delivered IT services. Typically, this requires an enterprise to do one or more of the following:
  • Identify opportunities to reduce costs
  • Improve performance
  • Find working capital to fund capital investments
  • Make major work process changes

SG Ideal Solutions 's Approach
SG Ideal Solutions utilizes its world-renowned benchmarking services, analysts and databases to assist clients in improving their performance. Benchmarks are designed and focused on each client's specific needs, high-level or detailed metrics, to ensure each client has information targeting their specific requirements. In addition to measuring effectiveness, surveys can be utilized to measure efficiencies and service quality.

Benchmarking and survey results are used to develop recommendations specific to the client's situation.

Benchmarks may be performed in service areas such as comprehensive CIO metrics, enterprise computing, desktop services and application development.

Your Results
  • Industry-specific, multi-client, vertical benchmarking comparisons
  • Recommendations concerning how to improve issues that are highlighted by the benchmark
  • Areas for improving performance and/or gains in cost savings

Sample Benchmarks
  • Basic infrastructure which includes desktop (client and peripherals), enterprise computing and help desk
  • Basic infrastructure plus which includes basic infrastructure package plus application development and support
  • Comprehensive IT which includes all available IT infrastructure areas
  • IT Surveys which measure the effectiveness of IT services

The Price Benchmarking service evaluates IT service offerings with the goal of estimating "fair market" price. It is directly applicable to outsourced services and can be used to assess internal pricing as well. Since each outsourcing contract and IT environment is unique, numerous criteria are considered to "normalize" similar outsourcing deals signed within the past 12 to 18 months to the specific client service profile being studied.

Options for outsourcing contract analysis range from a higher level Indicative Benchmark designed for sourcing related decisions to a Comprehensive Benchmark designed to meet 3rd party benchmarking clauses.

SG Ideal Solutions Worldwide IT Benchmark service is a real-time, comprehensive data resource designed to provide you with key cost and performance indicators by IT domain and focused high-level comparisons of yours similar companies. In addition, client inquiry is included to further assist you in understanding the data and comparisons.